Privacy Policy

Effective Nov. 1, 2026

This policy explains how ERT Cosmetic Clinic handles personal information when you visit ertclinic.ca, contact our Richmond or Mississauga clinic, or book an appointment online.

Information we collect and how we use it

When you contact us or submit a website form, we may collect your name, email address, phone number, preferred clinic location, and any details you choose to share about your inquiry. We use this information to answer your questions, arrange appointments, and follow up on your requests.

If you sign up for our newsletter, we may send you clinic news and updates. You can unsubscribe using the link in our emails.

Online booking and service providers

We use Clinicminds to manage online appointments. When you book through Clinicminds, the information you enter is processed through that platform so we can arrange and manage your appointment.

We may share information with service providers that help us operate our website, communicate with you, or manage appointments. We may also disclose information where permitted or required by law.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functions and understand how visitors use the site. You can manage cookies through your browser settings.

Protecting and retaining your information

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. We retain information for as long as needed for the purposes described in this policy and to meet applicable legal and recordkeeping requirements.

Your privacy choices and how to contact us

You can contact us with privacy questions or complaints, or to request access to or correction of your personal information. You may also contact us about withdrawing consent, subject to applicable requirements.

For privacy inquiries, including questions about patient records, contact ERT Cosmetic Clinic Richmond at info.van@ertclinic.ca or ERT Cosmetic Clinic Mississauga at info@ertclinic.ca.